How to Get a Duplicate Texas Personal Lines Score Report

Start in your Pearson account

Pearson’s Texas candidate handbook directs candidates to log in to their Pearson VUE account to obtain a score report. For recent exam attempts, sign in with the account used to schedule the Texas Personal Lines test and look for the score-report or exam-history area. Pearson’s current Texas program page also links score-report tools and customer support.

Have the exam name, date, and test-center location available if you need help. Pearson’s handbook asks candidates who contact it about a completed exam to include identifying details such as the exam name, date, and location. Use the official Pearson support channel linked from the Texas insurance program page; do not send your credentials to a third party.

Older test-center examinations

Pearson’s linked handbook has a specific direction for test-center examinations taken before September 1, 2021: contact customer service at 888-754-7667 to request the score report. This date threshold applies to the older test-center reports described by the handbook. If your exam was more recent, first check the Pearson account rather than assuming the older request route applies.

The handbook itself is dated October 2024, and the Pearson Texas page can be updated independently. Confirm the current contact method, hours, and any form or identity checks when you contact Pearson. If telephone support has changed, use the customer-service link on the official Texas program page and identify that the request concerns a duplicate score report.

For an old report, provide enough information for Pearson to locate the record but protect sensitive information. Include the legal name used at the time of testing, exam title, test date, and center as requested. Do not email a Social Security number or password unless Pearson’s official secure process specifically calls for it.

If you cannot access the Pearson account

Try Pearson’s password or account-recovery tools using the email address associated with the original booking. Search your email for the original reservation or score-report notification to identify which account was used. Avoid creating a second profile with a slightly different name, as that may make account matching harder and can cause discrepancies in licensing records.

If the email address has changed, contact Pearson support through the official Texas page and ask how to verify identity and update the account. Pearson may require documentation or other details to protect the score record. Follow the channel it provides and keep the support case number.

If a third party, employer, or school booked the exam, the candidate may still need to access the Pearson account or provide authorization to retrieve results. Ask Pearson how the report is associated with the candidate. A sponsor’s internal training record does not replace the official Pearson score report.

What the report can and cannot tell you

The score report records the candidate’s exam result and scaled score. Pearson explains that a scaled score is not the number or percentage of questions answered correctly. Use the report to confirm pass or fail and any diagnostic information Pearson provides, but do not translate the scaled result into a raw answer count.

Pearson’s handbook says examination material is not available for candidate review for security reasons. A duplicate report will not include the questions, answer key, or a transcript of each response. If you have a question about scoring or report data, submit a written inquiry with the exam details and describe the issue without asking for protected test content.

A score report is also not proof that TDI issued a license or that a carrier appointment is active. After passing, the candidate must complete the TDI application process and meet other requirements. To verify an active license, use TDI’s license lookup or licensing portal rather than relying on a score report alone.

If a deadline or licensing application depends on the report

Pearson’s Texas page says candidates generally must submit the completed application within one year after passing. If you need a report to complete an application, request it promptly and preserve the date you passed. If the online account displays no result, contact Pearson and TDI if needed; explain the exam date and application deadline rather than waiting until the final day.

A report retrieval request does not extend a TDI deadline. If the candidate’s exam result is missing or a pass is not transmitting, ask Pearson and TDI which record controls and what evidence they need. Retain any appointment confirmation, original result notification, and customer-service response.

For an applicant who passed many years ago and is seeking a duplicate report, confirm whether the score remains relevant to the current licensing application. TDI sets license eligibility and application rules; Pearson’s ability to retrieve a historical report does not itself determine whether the candidate needs a new exam.

Troubleshoot a missing or unexpected result

Check that you are looking at the right account and exam. Personal Lines P&C has separate English and Spanish exam codes and differs from General Lines P&C. A score associated with the wrong exam is not interchangeable. Confirm the test date and exact exam title in the reservation email.

If the result is absent, wait only as instructed by Pearson and then contact support with the candidate name, exam code or title, date, and center. If Pearson has a technical or administrative incident number, provide it. Do not post remembered questions or candidate information on social media to find a faster solution.

If the report shows a result you believe is incorrect, Pearson provides a written inquiry route. The handbook notes that exam-content review is unavailable and that the state makes the final decision if Pearson refers a score-validity issue. Ask about the result record or scoring process, not for a copy of secure exam questions.

Keep an official copy safely

Save a PDF or printed copy in a secure location after retrieving the report. The score contains personal information and may be needed for an application, employer onboarding, or an administrative inquiry. Store it separately from customer insurance files and do not send it to people who do not need it.

Record the pass date, exam title, score, and Pearson account email in a personal licensing checklist. Then complete TDI’s application and fingerprint steps by the applicable deadlines. If you change your legal name or email, update Pearson through its official process so the score record remains accessible.

A duplicate report is easiest to obtain when the candidate preserves account access and original notices. For a recent exam, use the account; for a pre-September 2021 test-center exam, follow Pearson’s specific customer-service direction; for problems, provide precise exam details through the official support channel.