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Ethics · Prohibited acts and practices
May a servicer refuse to credit a payment on the day received because a late fee is unpaid?
A
Yes, because a payment that leaves the account short of the total amount owed is by definition not a full payment of the sum due
B
No, if the payment covers principal, interest and escrow
C
Yes, for up to five business days
D
Yes, provided the servicer holds the funds in a suspense account and tells the consumer on the next periodic statement
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